Clarion Marketing & Advertising

Customer and employee loyalty strategy
Human resources management
Research and satisfaction measurement
Leadership Assessment, Development, Coaching
Outplacement/Career Counseling

Fred Martels is President of People Solution Strategies and is a recognized expert in building customer loyalty and in increasing employee retention and motivation. PSS specializes in showing companies how to align HR with the business strategy, to achieve business results of revenue and profit growth. “We close the gap between what organizations want to achieve and the ability of their organization to achieve it”.

As a senior human resource executive, Martels spent over 25 years creating systems and processes that propelled Dierbergs Markets in St. Louis MO., to nationally recognized leadership in the retail industry. Through Martels’ leadership, Dierbergs was the recipient of the Arthur Andersen (Accenture) Enterprise Award for Best Practices in Motivating and Retaining Employees and For Exceeding Customer Expectations. His innovative approach to employee satisfaction reduced employee turnover at Dierbergs to just one third the national average while increasing customer loyalty.